Warranty

If you encounter any problems with your Annes Desire product, please consult our FAQ or our online User Guides.

WHAT DOES THIS WARRANTY COVER?

Annes Desire products are warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase, when used in accordance with the products' respective user manuals. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

PRODUCTS COVERED BY OUR ONE (1) YEAR WARRANTY

10 YEAR QUALITY GUARANTEE

Available to customers who have purchased products from www.Annes Desire.com and whose products fail outside of the one-year warranty period. They will be eligible for a 55% discount at www.Annes Desire.com when purchasing a new device. This offer can only be used once and applies to a maximum of 3 items at a time. Unless otherwise specified, this offer cannot be combined with other promotions. Annes Desire reserves the right to correct any errors, inaccuracies or omissions and to change or update the terms at any time without notice.

WHAT WILL Annes Desire DO IN CASE OF A WARRANTY CLAIM?

At Annes Desire, we stand by the quality of our products. If you discover a defect and notify Annes Desire during the Warranty Period, Annes Desire will, at its discretion, replace the product free of charge. Annes Desire will cover the cost of shipping replacement items.

WHAT INFORMATION IS REQUIRED?

  • Product serial number (located on the outside of the box)
  • Proof of purchase including order number, purchase date, and location (website or store name).
  • Description of the defect.
  • Proof of the defect in the form of a photo or video.

WHAT DOES THIS WARRANTY NOT COVER?

This warranty excludes any defects or damage arising from the product being used in a manner other than its intended use (as outlined in the product owner's manual), normal wear and tear, commercial use, lack of proper maintenance, improper installation, neglect, natural disasters, accidents, acts of God, and damage caused by misuse, accidents, unauthorized modifications or repairs.

DISCLAIMER

Due to the intimate and personal nature of our products, we do not offer any type of satisfaction guarantee. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or injured areas.